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Social Media: How to keep up with customer service

November 15, 2011

laptopSocial media has both its pros and cons when it comes to your brand name and recognition. Some may love your brand and be loyal customers while others may not see your brand in the same light. Regardless, the feedback you get from your target market is crucial in the social media sphere. Not only is keeping up excellent customer service an essential marketing tool, but it is also your responsibility to get those who are commenting negatively, to start following and loving your brand.

 

Dave Toliver gives you the rundown on how to create a memorable customer experience on social media in seven easy ways.

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